Complaint numbers for TRAI in India

Complaint numbers for TRAI in India.

TERM Cell (LSA)	HQ at (STD Code)	Office Address	Name of Head of TERM Cell (Sh./Smt.)	Design	Tel (O)	Fax(O)	Mobile	NIC e-mail ID
Ahmedabad (Gujarat)	Ahmedabad (79)	Ist floor ,P&T Administrative Building, Khanpur, Ahmedabad-380001	A.K.Bhatia	DDG	25501550	25500055	9427112233	ddgterm-ahm
Andaman& Nicobar (West Bengal)	Port Blair (3192)	DTO Building, I Floor, Bengali Club Road, Near Head Post Office, Port Blair, A&N-744101	N Asokraj	DDG	242727	243636	9434281100	ddgterm-and
Andhra Pradesh	Vijayawada (866)	D-11,Telcom officer’s complex,Tikkel Road,Mogalrajpuram, Vijayawada – 520 010	P V Puranik	DDG	2487699	2466099	9423875502	ddgtermap.dot
Assam	Guwahati (361)	9th floor, O/o CGMT , BSNL, Assam, Pan Bazar, Guwahati, Pin-781001	Hasan Zaheer.	DDG	2734222	2730788	9435599494	ddgvtm-asm
Bangalore (Karnataka)	Bangalore (80)	II Floor, Aminity Block, Palace Road, Bangalore-560001	Veera Gowda	DDG	22372323	22283355	9448010804	ddgtermbg-dot@nic.in
Bihar	Patna (612)	7th Floor, Telephone Bhawan, R Block, Patna-800001	S. N. Singh	DDG	2506220	2506362	9431100087	ddgtermbr-dot
Chennai	Chennai (44)	3rd Floor, Kellys Telephone Exchange,22 Kellys Road, Chennai-10	M.K.Sudarsanam	DDG	26451000	26472255	9445000125	ddgvtmchn-dot
Chhattisgarh (Madhya Pradesh)	Raipur (771)	2nd Floor, CTO Building, Jaistambh Chowk, Raipur.	RK Garhwal	DDG	2226300	2226500	9425001004	ddgterm.cg
Delhi	Delhi (11)	5/6th Floor, MTNL TE Building, Nehru Place, N Delhi-19	Sarvendra Singh	DDG	26469191	26469393	9868134777	ddgtermd-dot
Gujarat	Ahmedabad (79)	Ist floor ,P&T Administrative Building, Khanpur, Ahmedabad-380001	Vinod Gupta	DDG	25510011	25510022	9426201947	ddg-term-guj
Haryana	Ambala (171)	3rd Floor , CGMT BSNL Office Building, 107, The Mall Ambala Cantt	R.K.Rastogi	DDG	2602222	2602111	9416010101	ddgtermhr-dot
Himachal Pradesh	Simla (177)	Hari Niwas, Khalini, Simla, HP-171002	S.K.Gupta	DDG	2629700	2622599	9418085566	ddgtermhp-dot
Hyderabad (Andhra Pradesh)	Hyderabad (40)	2nd Floor ,Kavadiguda Telephone Exchange,Hyderabad-3	M.S.R.Sarma	DDG	27543377	27543322	9490900456	ddgvtmhyd-dot
Jaipur (Rajasthan)	Jaipur (141)	Ground Floor, Sanchar Bhawan Jhalana Institutional Area Jaipur-302004,	Mahidhar Pant	DDG	2712631	2712632	9414001617	ddgterm.jp-dot
Jammu & Kashmir	Jammu (191)	4th floor, Technical Block, Telephone Xge Building, Trikuta Nagar, Rail Head Complex, Jammu.	V K Ahuja	DDG	2470111	2471998	9419124444	ddgvtm-jk
Jharkhand (Bihar)	Ranchi (651)	2nd Floor, ARTTC Building, BSNL, (Near Jumar River), Hazaribagh Road, P.O. Neori, Ranchi -835217	J. B. Prasad	DDG	2273444	2273900	9431000181	ddgtermjh-dot
Banglore (Karnataka)	Bangalore (80)	II Floor,Aminty Block, Palace Road, Bangalore – 560001	M S R Sarma	DDG	22372323	22373636	9449224560	ddgtermbg-dot
TERM Cell (LSA)	HQ at (STD Code)	Office Address	Name of Head of TERM Cell (Sh./Smt.)	Design	Tel (O)	Fax(O)	Mobile	NIC e-mail ID
Kerala	Ernakulam (484)	O/o The DDG(TERM), Kerala, DoT, BSNL Telecom Store Depot., Gandhi Nagar, Ernakulam 682020	N Reguraman	DDG	2205900	2205903	9447712200	ddgtermkrl-dot
Kolkata	Kolkata (33)	QA Bhawan, Block – EP & GP, Sector -V, Saltlake, Kolkata – 700091	A.Ghosh	DDG	23572002	23572003	9433000084	ddgvtmkol-dot
Lucknow (U P – East)	Lucknow (522)	5/464-465,Viram Khand-V,Gomti Nagar, Lucknow	V.P.Singh	DDG	2727244	2727222	9415001415	ddgvtmlko
Madhya Pradesh	Bhopal (755)	Doordarshan Bhawan, Room No.222, II Floor, Hoshangabad Road, Bhopal-462015	Sanjay Verma	DDG	2550199	2550196	9425001199	ddgtermdot-mp
Maharashtra	Nagpur (712)	2nd Floor Khamla Telephone Exch. Khamla Nagpur-440025	K. Hanumanth Rao	DDG	2293999	2287999	9440055333	ddgtermnag-dot
Mumbai	Mumbai (22)	5th floor, Technical wing, Saki Vihar Telephone Exchange, Andheri(East), Mumbai – 400072	Monisha Biswas	DDG	28574300	28573535	9869434400	ddgterm-mum
North East-I (North East)	Shillong (364)	III Floor, CTO Building,Shillong-793001	B.Udaya Sankar	DDG	2220431	2220415	9436999011	ddgtermne1-meg
North East-II (North East)	Dimapur (3862)	Behind OCB-Telephone Exchange Building, Dimapur-797112,	Supriya Dutta	DDG	237226	237227	9402220000	ddgtermne2-dot
Orissa	Bhubaneswar (674)	4th Floor, Doorsanchar Bhawan, Unit-IX, Bhubaneswar-22, Orissa	K.K.Chanda	DDG	2547500	2547889	9438050505	ddgtermod-dot@nic.in
Pune (Maharashtra)	Pune (20)	CTO Compound,Behind GPO, Church Road, Camp, Pune-411001, Maharashtra.	Vineet Kumar Mathur	DDG	26121616	26134545	9423471400	ddgtermpune
Punjab	Chandigarh (172)	Ist Floor , Telephone Exchange Building, Sector-70, Mohali, Chandigarh-160071	Manoj Singh	DDG	2272040	2217700	9417220057	ddgtermpb-dot
Rajasthan	Jaipur (141)	Ground Floor, Sanchar Bhawan, Jhalana Institutional Area, Jaipur-302004	Raman Lal	DDG	2712621	2712624	9414001214	ddgterm.rj-dot
Tamilnadu	Coimbatore(0422)	3rd FL, Telecom Building, No-2, Bharthi Park Road-II, Coimbatore-641043	V.Raghunandan	DDG	2436400	2436800	9443300602	ddgtermtn-dot
Uttar Pradesh (East)	Lucknow (0522)	5/464-465,Viram Khand-5,Gomti Nagar, Lucknow	D.K.Rohatgi	DDG	2727400	2727600	9452901900	ddgvtmupe
Uttar Pradesh (West)	Meerut (121)	1st Floor Brahmpuri Tele. Exch. Meerut (U.P.)-250002	P. K. Singh	DDG	2402200	2402299	9412000042	ddgtermupw-dot
Uttaranchal (U P-West)	Dehradun (135)	1st floor, BSNL Telephone Exchange, 197 Rajpur Road, Dehradun ,Uttaranchal-248001	B.K. Gupta	DDG	2734577	2734677	9412000556	ddgterm-uk-dot
West Bengal	Kolkata (33)	82,Bullygunj Place,II Floor, Near Convergence Hall,Kolkata-700019	Apurba Kr. Das	DDG	24606575	24606576	9434778877	ddgtermwb-dot

We can approach them for filing complaints for telecom operators complaints.

Following are the responsibilities of these “cells”:-

With the increasing number of telecom operators in the country, the Government felt the need for presence of Telegraph Authority in the field at all the Licence Service Areas and Large Telecom Districts of the country, in order to ensure that service providers adhere to the licence conditions and for taking care of telecom network security issues. With the growth of private telecom and internet services, an increase in illegal / clandestine telecom operations was also observed. To address these issues, the Government created initially four Vigilance Telecom Monitoring cells (VTM) in Nov.2004 at Delhi, Mumbai, Hyderabad and Chennai. Nine more VTM Cells were created during the 2006 for the circles of Punjab, Rajasthan, Gujarat, Kerala, Karnataka, Maharashtra, Tamil Nadu, West Bengal and UP (E) and fifteen VTM Cells were subsequently added in Jan 2007 for Andhra Pradesh, Bihar, Madhya Pradesh, Haryana, UP (West), Andaman & Nicobar, Assam, Chhattisgarh, Jammu & Kashmir, Jharkhand, Himachal Pradesh, North East-I, North East-II, Orissa and Uttaranchal. Six more VTM Cells were added in March, 2007 for Kolkata, Ahmedabad, Bangalore, Pune, Jaipur and Lucknow, taking the total number of VTM Cells to 34. Since formation of Vigilance & Telecom Monitoring (VTM) Cells in the DOT, the role and functions of VTM Cells have increased manyfold. With a view to reflect the entire gamut of functions assigned to the Cells and to distinguish their role vis-�-vis staff-vigilance activities, the name of VTM Cells has been changed to Telecom Enforcement, Resource and Monitoring (TERM) Cells w.e.f 5th August 2008.

2. Details of Works performed by Telecom Enforcement, Resource and Monitoring Cells (TERM Cells)

2.1 Vigilance Functions

(a) Inspection of premises of Telecom and Internet Service Providers

(b) Curbing illegal activities in telecom services

(c) Control over clandestine / illegal operation of telecom networks by vested interests having no license

(d) To file FIR against culprits, pursue the cases, issue notices indicating violation of conditions of various Acts in force from time to time.

(e) Analysis of call/subscription/traffic data of various licensees.

(f) Technical arrangement for the lawful interception / monitoring of all communications passing through the licensee�s network.

(g) To ascertain that the licensee is providing the services within permitted area.

(h) Co-ordination with all service providers

2.2 Monitoring Functions

(a) Coordination with various network operators.

(b) Monitoring of network parameters.

(c) Checking of the compliance by the licensee in respect of the license conditions and any directions issued by the licensor in public interest.

(d) To ensure optimum call completion ratio of inter operator calls.

(e) Matters related to national security.

(f) Disaster Management: Taking over of network in the events of natural calamities or the other emergency situations.

(g) Grievance redresses of subscribers in respect of deficiency by various operators.

(h) Customer Document Verification with the objective to ascertain whether the mobile service operators are following the DoT guidelines for Customer verification before providing connections

(i) Perform such other functions as may be entrusted to it from time to time by the DOT in overall interest of the country and consumers

2.3. Security Functions

Technical interface between Security Agencies and Telecom Service Providers

2.4. Service Testing of various Licensed Service Providers in the Licence area and checking roll-out obligation as per license condition.

2.5. Registration of OSPs and Telemarketers in License Service Areas

3. Notable Achievements:

• Mobile subscriber verification audit conducted by TERM Cells (VTMs) in the field has resulted in enhanced compliance to subscriber verification by the Service Providers, from 60% to more than 85%.
• Due to decentralization of Registration for OSP & Telemarketing, and Service testing activities to TERM cells (VTMs), pending cases have been reduced substantially.
• Raids conducted by TERM Cells (VTMs) on illegal set up have plugged losses to the tune of about 300 Crore Rupees for the exchequer.

The location of Headquarter and the area of Jurisdiction of the 34 TERM Cells are given below:

Sr. No.	TERM Cell	Location of Headquarter	Area of Jurisdiction
1	Chennai	Chennai	Chennai (Metro district), Pondicherry ( Telecom Districts)
2	Delhi	Delhi	Delhi including Ghaziabad, Noida, Faridabad and Gurgoan
3	Mumbai	Mumbai	Mumbai (Metro District)
4	Hyderabad	Hyderabad	Hyderabad (Telecom District)
5	Kerala	Ernakulum	Kerala, Lakshadweep
6	Karnataka	Bangalore	Karnataka excluding Bangalore Telecom District
7	Maharashtra	Nagpur	Maharashtra excluding Pune Telecom District
8	Gujarat	Ahmadabad	Gujarat excluding Ahemdabad Telecom District
9	Punjab	Chandigarh	Punjab including Chandigarh
10	Rajasthan	Jaipur	Rajasthan excluding Jaipur Telecom District
11	Tamil Nadu	Coimbatore	Tamil Nadu
12	UP(E)	Lucknow	UP(E) (Telecom Circle) excluding Lucknow Telecom District
13	West Bengal	Kolkata	West Bengal excluding Kolkata (Telecom Circle), Sikkim
14	J&K	Jammu	Jammu & Kashmir
15	Himachal Pradesh	Simla	Himachal Pradesh
16	Haryana	Ambala	Haryana excluding Faridabad and Gurgaon
17	Uttaranchal	Dehradun	Uttaranchal
18	UP(West)	Meerut	UP(W) (Circle) excluding Ghaziabad and Noida
19	Bihar	Patna	Bihar
20	Jharkhand	Ranchi	Jharkhand
21	Orissa	Bhuvneshwar	Orissa
22	Andaman & Nicobar	Port Blair	Andaman & Nicobar
23	NE-I	Shillong	North East-I(Telecom Circle)
24	NE-II	Dimapur	North East-II (Telecom Circle)
25	Assam	Guwahati	Assam(Telecom Circle)
26	Madhya Pradesh	Bhopal	Madhya Pradesh
27	Chattisgarh	Raipur	Chattisgarh
28	Andhra Pradesh	Vijayawada	Andhra Pradesh (Telecom Circle) excluding Hyderabad Telecom District
29	Lucknow	Lucknow	Lucknow Telecom District
30	Jaipur	Jaipur	Jaipur Telecom District
31	Bangalore	Bangalore	Bangalore Telecom District
32	Pune	Pune	Pune Telecom District
33	Kolkata	Kolkata	Kolkata Telecom District
34	Ahmedabad	Ahmedabad	Ahmedabad Telecom District

Their website http://www.dot.gov.in/vtm/vtm.htm

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